Stanley Marcus (left), Herbert Marcus (right)
A well-meaning customer of Neiman-Marcus, an American chain of luxury department stores, sent the following letter to Stanley Marcus:
Dear Mr. Marcus,
I have been receiving beautiful and expensive brochures from you at regular intervals. It occurs to me that you might divert a little of the fortune you must be spending for this
advertising matter to raise the salaries of your more faithful employees. For instance, there’s an unassuming, plainly dressed little man on the second floor who always treats me with extreme courtesy when I visit your store and generally persuades me to buy something I don’t really want. Why don’t you pay him a little more? He looks as though he could use it.
Mrs. W S.
Marcus sent this reply:
Your letter impressed us so deeply that we called a directors’ meeting immediately, and thanks solely to your own solicitude, voted my father a twenty-dollar-a-week raise.
Herbert Marcus, Stanley’s father, was one of the founders of Neiman-Marcus and its president at the time.
Reference (Click to Show)
Saturday Review of Literature, Vol. 31, July 1948